1. Return & Refund Policy
Due to the nature of our jewellery products, all purchases made through IRA Jewels are considered final. We do not accept returns, exchanges, or refunds for products that have been successfully delivered.
2. No Return Policy
Products purchased from IRA Jewels cannot be returned simply because the customer has changed their mind, selected the wrong product, or no longer wishes to keep the item.
Customers are therefore requested to carefully review the product details, specifications, images, and order information before completing a purchase.
3. No Exchange Policy
IRA Jewels does not provide product exchanges after an order has been successfully delivered.
Please make sure that the selected product and any applicable specifications are correct before placing your order.
4. No Refund Policy
Payments made for successfully placed and delivered orders are generally non-refundable.
Refunds will not be issued for reasons such as change of mind, personal preference, incorrect selection, or failure to follow product care instructions.
5. Damaged or Incorrect Product
If you receive a product that appears to have been damaged during transit or if you believe that an incorrect product has been delivered, please contact IRA Jewels as soon as possible.
Such cases may be reviewed individually by our team based on the available information and evidence.
If you need to report a delivery-related issue, retain the original product packaging and provide photographs or other relevant information when contacting us.
6. Order Cancellation
Once an order has been confirmed and processing or dispatch has begun, cancellation may not be possible.
If you need to request a cancellation, contact IRA Jewels as soon as possible after placing the order. Any cancellation request will be reviewed based on the current status of the order.
7. Product Condition
Jewellery should be handled carefully and maintained according to the recommended jewellery-care practices.
Damage resulting from misuse, accidental damage, improper storage, exposure to chemicals, perfumes, moisture, or normal wear may not qualify for any return, replacement, or refund.
8. Delivery Refusal
Refusing to accept a shipment does not automatically qualify an order for a refund.
If a shipment is returned to IRA Jewels because of refusal, incorrect address information, or repeated unsuccessful delivery attempts, the order will be reviewed according to the applicable order and shipping terms.
9. Exceptions
Although our general policy is that all sales are final, IRA Jewels may review exceptional cases involving an apparent fulfilment error or significant delivery-related issue.
Any such case will be considered individually and does not create an automatic right to a return, replacement, or refund.
10. How to Contact Us
If you believe there is an issue with your order, please contact us promptly with your order details and relevant photographs or supporting information.
11. Policy Updates
IRA Jewels reserves the right to modify or update this Returns & Refunds Policy from time to time.
Any updated version will be published on this page and will apply to purchases made after the effective date of the updated policy, subject to applicable law.